H & O Automation Systems Ltd has a team of fully-equipped service engineers and technicians who carry out repair works to a wide range of Life, Safety and Security Systems.

24 hours Service

Inspection, Testing and Maintenance of Life Safety and Security Systems

Life safety and security systems are building components and systems that help protect buildings as well as occupants during fires and other emergencies situations.
In order to provide the level of protection they were designed for, these systems need to be inspected, tested and maintained on a regular basis.

Service and Maintenance Team Leaders

 

Dedicated Help Desk
Fast Response with Maintenance for all your Business Security Systems
  • Expert maintenance of all your installed business security and life safety systems
  • Access control system maintenance and repair
  • CCTV Video surveillance system and security camera maintenance
  • Maintenance and service of Fire Detection systems, Fire & Life Safety Systems and emergency systems
  • Maintenance and repair services for commercial intrusion detection and burglar alarm systems
  • Rapid maintenance service helps minimize unexpected interruptions
  • Reliable service and fast response when it matters most
Typical Response Time
IMPACT CODE IMPACT Response Time Resolution Time
1 CRITICAL 15minutes 4Hours
2 HIGH 30minutes 8Hours
3 MEDIUM 1Hour 16Hours
4 LOW 4Hours 24Hours
Escalation Matrix – Normal Business Hour
S/N Level Names Impact Code Telephone Email
1 Helpdesk   1, 2, 3 & 4 09063115574 helpdesk@hoasltd.com
2 Maintenance  Coordinator   1,2, 3, & 4 09035367275  
3 Maintenance Team Lead   1,2, 3, & 4 09035348674  
4 Maintenance Manager   1,2, 3, & 4 09035542093  
5 BMS Specialist   1,2,3,4 09098603182  
6 Managing Director   1 & 2 09035482929  
Escalation Matrix – Out Business Hour
S/N Level Names Impact Code Telephone Email
1 Maintenance Coordinator   1,2, 3, & 4 09035367275  
2 Maintenance Team Lead   1,2, 3, & 4 09035348674  
3 Maintenance Manager   1,2, 3, & 4 09035542093  
4 BMS Specialist   1,2,3,4 09098603182  
5 Managing Director   1 & 2 09035482929  
Quality Service Plans
Preventive Maintenance

Security system preventive maintenance is vital to safeguarding your business. Our Quality Service Plans protect your security investment while reducing downtime and helps you avoid unexpected repair costs by providing rapid service resolution for a fixed annual fee.

Quality Service Plan Protects Your Budget And Your Business:

  • Reduces unexpected repair costs
  • Provides rapid response and reduces system downtime
  • Drives operational efficiency
  • Convenient service scheduling 24 hours a day
  • Maintenance work performed by professionally trained and certified technicians
 
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